...ni haki yako? Experiences with Customer Service and Service Delivery in Kenya (and beyond)....the Good, the Bad and the Excruciatingly Annoying.
Tuesday, November 25, 2008
Video worth a thousand words
In this video, from Fareed Zakaria GPS, Thomas Friedman says something about the American motor companies going to beg congress for a bailout without any proper plan but rather doing what amounts to asking American taxpayers to bail them out "or we'll bleed to death on your steps".
It almost exactly sums up the sentiment I was trying to convey about Uchumi in the last post.