I just came from a meeting at the T Spot. The service we received was shocking!
A friend ordered a burger with fries and tea. His tea arrived AFTER his food. I ordered tea (after waiting for 20 minutes), I got a mochachino. Those are just two examples of what was an all round terrible experience at the place. Service was slow, sullen, rude and incompetent.
Prior to shifting our periodic meetings to the T-Spot, we used to meet at Savannah, Museum Hill. We moved because their service is also terrible and additionally they have a very limited menu that is often executed poorly.
I went to Java, Gigiri last week. Walked in, sat in the booth in the corner, turned on my computer and started working on something. I sat for 10 - 15 minutes without a single waiter approaching me. I eventually called one over and asked for what I wanted. She went off and never came back. I waited 10 more minutes before calling another waiter and making my order. I sat for half an hour in a restaurant with no waiter approaching me! It was not an especially busy time, the waiters were milling about chatting and joking amongst themselves.
Who trains the waiters in these places? It is all well and good investing millions to build a swanky looking place but the the same sort of thought and effort needs to go into ensuring that the customers experience is a good one. Equally important, the same thought and effort needs to go into maintaining standards. When I first visited each of these establishments, the service was excellent. Standards at each of them have gotten progressively worse.
And one last thing....the next time a waiter reaches over my food/drink I just might snap!
Restaurant managers....Smile, be polite, be quick, get orders correct first time and never....NEVER reach over the patrons dish. 5 simple rules that you should train your staff to live by.