Name Game

I need to start keeping note of names of all the customer facing staff I deal with. I am forever getting sent on wild goose chases due to wrong information but I rarely know the names of the people who bend me over. This must change now! I will know the names of all the incompetent morons who feed me wrong information and I will henceforth be putting them on blast in any and every way I can. I am sick to death of this sh**!!!