tag:blogger.com,1999:blog-8705889459556077506.post7187247053356700896..comments2024-03-09T12:36:13.271+03:00Comments on Huduma Bora...: Inaugural postUnknownnoreply@blogger.comBlogger4125tag:blogger.com,1999:blog-8705889459556077506.post-42203630113632001752008-11-07T21:39:00.000+03:002008-11-07T21:39:00.000+03:00Additionally, I don't think that many people have ...Additionally, I don't think that many people have quite started associating poor service directly with cost. Both in terms of lost earnings as well as opportunity costs. Once Njoro Public realizes that he's having money almost literally taken out of his pocket by inefficiency and poor service, there will be a big change in the general public attitude.KWhttps://www.blogger.com/profile/09572396093203124121noreply@blogger.comtag:blogger.com,1999:blog-8705889459556077506.post-25607938699417791452008-11-07T21:30:00.000+03:002008-11-07T21:30:00.000+03:00Anon: I do think that there is definitely an eleme...Anon: I do think that there is definitely an element of lack of awareness of what exactly constitutes good service both amongst service providers and customers. As you say, competition should help but consumer awareness also needs to radically increase so that people stop putting up with poor services. <BR/>Redzola: <BR/>Thanks for the encouragement. It was either this or an early coronary...such is the frustration I feel sometimes.KWhttps://www.blogger.com/profile/09572396093203124121noreply@blogger.comtag:blogger.com,1999:blog-8705889459556077506.post-52670220765248656252008-10-31T01:06:00.000+03:002008-10-31T01:06:00.000+03:00Many times we jump on the "complaint bandwagon" an...Many times we jump on the "complaint bandwagon" and make no visible effort to change the status quo. Glad you're willing to jump out, come up front and wave the bandwagon towards the right direction! :)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8705889459556077506.post-13649452008107940102008-10-29T20:58:00.000+03:002008-10-29T20:58:00.000+03:00I am really surprised to see your blog. I had res...I am really surprised to see your blog. I had resigned myself to believing that Kenyans (Nairobians, in particular) don't know what good service is. haha. From the person I buy roasted maize all the way up to the finance department of Safaricom Corporate Offices, I am appalled by the terrible service I receive. Our NGO spends a lot of money and many times we just have to grit our teeth and hand over the money to incompetent business people because we so desperately need these services to operate. I have a good feeling that as competition increases (ie. Orange Telkom vs. Zain vs. Safaricom) the wananchi will be the winners in the form of market driven prices and real life good service.Anonymousnoreply@blogger.com