Saturday, April 18, 2009
Use your KCB VISA / MasterCard and enjoy a 10% discount on every purchase of Emirate’s ticket: to
This was great news for me as I had a planned trip coming up and I just so happen to also have a KCB Mastercard.
On Tuesday 14th April, I started the booking process for the trip. I went online, checked fares etc then made my way to the Emirates offices at Anniversary Towers to book my ticket. My intention was to reserve the ticket and pay for it towards the end of the week. (I tend to prefer making reservations at the ticket offices because up until recently online reservations tended to cancel themselves after a day or so. I also prefer dealing with a real life person).
Anyway, the lady checks prices and the quote for my journey came up about 5 or 10% more expensive than the quote I had found on the airline website. This I was told was because there is a special online booking discount. I was advised to go book my itinerary online and choose the 'Pick ticket from local office' option, then return to the office when I was ready to make my payment. I mentioned to the lady (twice!) that I intended to pay using a KCB credit card to take advantage of the 10% discount offer. I asked her whether this only applied to online bookings or to ALL bookings. She informed me both times that it applies to all bookings. She assured me that it would be no problem whatsoever to pay at their offices and the discount would be applied irrespective.
I went online and did as instructed. Booked itinerary, seats, meal preferences and picked the 'collect tickets' option and was given until Sunday 19th April to pay for the ticket.
The only hurdle that paying by KCB credit card presented for me was that my credit limit would not cover the cost of the ticket. So on Friday (17th April), head off to my KCB branch (VM) and ask 3 different people whether if I paid more than was due on my credit card (i.e. paid the card into debit), I would have any problems. They said all said no. After I had deposited the money, I called KCB card centre to notify them of the payment I had made and again clarified that it was all good regarding payments. No hint of any trouble from that front either. No mention of any transaction limit.
So today I head over to Emirates offices to pay for my ticket and collect it. Guess what?..."THE 10% DISCOUNT ONLY APPLIES TO ONLINE PAYMENTS". I am advised to go online, make a fresh booking and then cancel the old booking afterwards. I go off and try to do so and my transaction keeps getting declined.
So I call KCB card centre and get told that my card has an online transaction limit...and that any request to increase that limit must be made in writing..on Monday!! Reason being no managers are present over the weekend who can authorise such a transaction. The only people working on Saturdays are the authorisations team who ironically cannot authorise my purchase.
At this moment (8.30pm, Saturday 18th) I have made about 10 phone calls to KCB Card Centre authorisations, sent 3 emails AND hand delivered a letter to them in Sarit to raise the limit and let me complete my transaction. I have to say they have been very helpful and have promised to try get someone in tomorrow morning to sort me out.
The people I blame for this..other than myself for leaving the whole thing so late (not really my fault though..my ticket booking was contingent on a payment I was waiting for that I only received on Friday) are Emirates ticketing and reservations staff.
They have screwed me good and proper by giving me totally wrong information again and again.
I will eventually get the problem sorted out and buy my discounted ticket and make my trip (maybe a day or two late)..but it has really been a big inconvenience and a very aggravating experience for me.
Monday, April 13, 2009
Friday, April 10, 2009
I have seen this guy on the 'Louis Otieno Live' tv show a few times, most recently last night and he never fails to impress me.
He's very smart, knowledgeable, articulate and seems to have clear ideas about how this country needs to move forward.
Mutahi Ngunyi speaking on Capital Talk last night made a sad yet valid point in reference to why we wind up with such bad political leaders. He said that "the problem we have in this country is that the men and women of good intention have no passion but those of bad intention have lots of passion".
Hearing Edwin speak, I would say that this is a young man of good intention who has plenty of passion.
I am glad losing in Kieni did not make him give up on politics because this is the sort of leader I think we really need to have in this country.
Do look out for this guy because I genuinely think that he could be Kenya's own Barack Obama.
Tuesday, April 7, 2009
- Cost of the project
- Full Design Criteria
- Time to Completion
- Company undertaking Project
- Reasons for company being awarded tender
- Inspection methodology
- Name of official incharge of inspection for the particular project
- Penalties for failure to meet deadlines both for contactor as well as GoK
- etc etc
- reverse the Ndegwa commission rules and re-instate ban civil servants from engaging in private business